ExpertConnect allows agriculture and construction customers to easily reach their local John Deere dealer for assistance and communication. Users can install the application for free and create a ticket with their local dealer's Parts, Service, or Integrated Solutions team, signaling experts that help is needed. These specialists can engage in live interaction via voice, text, or video to address any issues promptly. Moreover, ExpertConnect advisors can oversee multiple service tickets through the mobile and web dashboard to enhance customer satisfaction. By utilizing ExpertConnect, users agree to the privacy policy and terms of use.
Key Features
- Connect with local dealer experts.
- Request support.
- Engage in real-time interaction for swift issue resolution.
Key Tips
- Sign in using your mobile phone number.
- Requires 4G, LTE, or Wi-Fi connectivity.
- Use wired or Bluetooth headphones for optimal audio quality.
- Grant permissions for video, camera, microphone, and contacts.
Overview
John Deere ExpertConnect is a Freeware software in the category Business developed by AgriSync.
The latest version of John Deere ExpertConnect is 1.63.5, released on 05/05/2024. It was initially added to our database on 05/05/2024.
John Deere ExpertConnect runs on the following operating systems: iOS.
Users of John Deere ExpertConnect gave it a rating of 3 out of 5 stars.
Pros
- Facilitates real-time communication between John Deere dealers and customers
- Allows customers to get instant support and troubleshooting assistance
- Improves the efficiency of service calls by providing remote access to equipment
- Enhances customer satisfaction through timely and effective support
- Offers a user-friendly interface for both dealers and customers
- Integrates well with existing John Deere equipment and technology
Cons
- May require a stable internet connection for optimal performance
- Some users may find it challenging to navigate at first
- Limited to John Deere equipment, which may not be suitable for all users
- Potential concerns around data privacy and security with remote access
- Dependence on dealer availability and responsiveness can affect support experience
Screenshots (Click to view larger)
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